Privacy Policy

Last updated: 5 September 2025

This Privacy Policy explains how Lenogrow ("we", "us", "our") collects, uses, shares, and protects your personal data when you use our websites, products, and services.

Who we are

Data Controller: Lenogrow
Email: privacy@lenogrow.com
Phone: +44 161 884 1862
Address: 275 New North Road, Islington Suite 1525, London, N1 7AA, United Kingdom

What data we collect

  • Account & Contact Data (name, email, phone, company, role).
  • Usage Data (pages viewed, clicks, device info, IP, referrer).
  • Communications (messages you send us via forms, email, or chat).
  • Payment Data (handled by our payment processor; we do not store full card numbers).
  • Cookies & similar tech (for analytics, preferences, and security).

How and why we use your data (lawful bases)

  • Provide and improve services (performance of a contract / legitimate interests).
  • Respond to enquiries and support (legitimate interests / pre-contract steps).
  • Analytics and product improvement (legitimate interests; you can opt out of non-essential cookies).
  • Security, fraud prevention, and compliance (legal obligations / legitimate interests).
  • Marketing (consent where required; you can opt out anytime).

Cookies and analytics

We use cookies and similar technologies to operate our site and understand usage. Where required, we will request your consent for non-essential cookies. You can manage cookie preferences via your browser settings and any cookie banner we provide.

Sharing your data

We may share data with trusted providers who help us run our services (e.g., hosting, analytics, email, payments). These providers are bound by contracts to process data only on our instructions and protect it appropriately. We only share what is necessary.

International transfers

Where personal data is transferred outside the UK/EEA, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

Data retention

We keep personal data only as long as necessary for the purposes described above, and to meet legal, accounting, or reporting requirements. Retention periods vary by data type and context.

Your rights (UK GDPR)

  • Access, rectify, or erase your personal data.
  • Restrict or object to processing, and data portability.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise your rights, email privacy@lenogrow.com. You can learn more or complain to the ICO at ico.org.uk (Tel: 0303 123 1113).

Security

We use administrative, technical, and organisational measures designed to protect personal data. No method of transmission or storage is fully secure; we continuously improve our safeguards.

Children

Our services are not intended for children under 13 and we do not knowingly collect their data.

Changes to this policy

We may update this policy from time to time. We will post any changes on this page and update the "Last updated" date above. Significant changes may be communicated by email or site notice.

Contact

Questions about this policy? Contact privacy@lenogrow.com.